E-ComProcessing
All Systems Operational

About This Site

Status page for the ECP bank — an acquiring principal member of Visa Europe and MasterCard Worldwide

e-comprocessing.com ? Operational
SFTP server - payment processing ? Operational
Omnipay Authorization Switch ? Operational
Omnipay RAM ? Operational
Genesis - API (PRODUCTION) ? Operational
Genesis - web payment form (PRODUCTION) ? Operational
Genesis - merchant console (PRODUCTION) ? Operational
Genesis - admin console (PRODUCTION) ? Operational
Genesis - API (STAGING) ? Operational
Genesis - web payment form (STAGING) ? Operational
Genesis - merchant console (STAGING) ? Operational
Genesis - admin console (STAGING) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Genesis API (PRODUCTION) - response time
Fetching
Genesis web payment form (PRODUCTION) - response time
Fetching
Genesis - merchant console (PRODUCTION) - response time
Fetching
Genesis - admin console (PRODUCTION) - response time
Fetching
Genesis - API (STAGING) - response time
Fetching
Genesis - web payment form (STAGING) - response time
Fetching
Genesis - merchant console (STAGING) - response time
Fetching
Genesis - admin console (STAGING) - response time
Fetching
Past Incidents
Jun 5, 2020
Resolved - Dear Partner,

We have successfully identified the issue and resolved it.

Several database servers were not able to connect which lead to 503 Service Unavailable errors.

There was no financial impact for your customers and you can try re-submitting the transactions.

We are analyzing the root cause for a detailed postmortem.

Please accept our apologies for the caused inconvenience.

Kind regards,
E-ComProcessing Tech Support
Jun 5, 10:39 UTC
Investigating - Dear Partner,

Please kindly note that we are experiencing an outage with our gateway, which root cause is currently being investigated.

We will keep you updated on an ongoing basis, and inform you once the issue is resolved.

If you need further assistance or information, do not hesitate to contact us at Tech-Support@e-comprocessing.com.

Kind Regards,
E-ComProcessing Tech Support
Jun 5, 10:08 UTC
Jun 4, 2020

No incidents reported.

Jun 3, 2020
Completed - The scheduled maintenance has been completed.
Jun 3, 16:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 15:35 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@e-comprocessing.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
Jun 3, 15:28 UTC
Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020
Resolved - Dear Partner,

Please note that the issue with the SSL certificate errors was caused by a recently expired SSL cert in our certificate chain. None of our SSL certificates had any issues by themselves, nor have they been expired. We have successfully replaced the expired 3rd party certificate in the SSL certificate chain, and you should not experience any further issues. We are checking regarding that incident with our SSL certificate issuer regarding not sent notifications and what caused the problem their end.

This issue has impacted only a very small fraction of traffic. We sincerely apologize for any inconvenience caused.

If you notice any errors in the requests to us, please notify us immediately at Tech-Support@e-comprocessing.com.

Kind Regards,
E-ComProcessing Tech Support
May 30, 14:10 UTC
Identified - Dear Partner,

Please note that we are experiencing a partial outage with our gateway.

You might experience SSL Certificate errors when trying to submit transactions to our gateway. We have found the root cause of the issue and are currently working on the resolution.

If you need further assistance or information, do not hesitate to contact us at Tech-Support@e-comprocessing.com.

Kind Regards,
E-ComProcessing Tech Support
May 30, 12:29 UTC
May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020
Completed - The scheduled maintenance has been completed.
May 27, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 15:26 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@e-comprocessing.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
May 27, 15:21 UTC
May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.