E-ComProcessing Status

E-ComProcessing

All Systems Operational

About This Site

Status page for the ECP bank — an acquiring principal member of Visa Europe and MasterCard Worldwide

e-comprocessing.com Operational

SFTP server - payment processing Operational

Omnipay Authorization Switch Operational

Omnipay RAM Operational

Genesis - API (PRODUCTION) Operational

Genesis - web payment form (PRODUCTION) Operational

Genesis - merchant console (PRODUCTION) Operational

Genesis - admin console (PRODUCTION) Operational

Genesis - API (STAGING) Operational

Genesis - web payment form (STAGING) Operational

Genesis - merchant console (STAGING) Operational

Genesis - admin console (STAGING) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Genesis API (PRODUCTION) - response time

Fetching

Genesis web payment form (PRODUCTION) - response time

Fetching

Genesis - merchant console (PRODUCTION) - response time

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Genesis - admin console (PRODUCTION) - response time

Fetching

Genesis - API (STAGING) - response time

Fetching

Genesis - web payment form (STAGING) - response time

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Genesis - merchant console (STAGING) - response time

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Genesis - admin console (STAGING) - response time

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Past Incidents

Oct 22, 2018

No incidents reported today.

Oct 21, 2018

No incidents reported.

Oct 20, 2018

No incidents reported.

Oct 19, 2018

No incidents reported.

Oct 18, 2018

No incidents reported.

Oct 17, 2018

No incidents reported.

Oct 16, 2018

E-Comprocessing - Genesis - Operating on a single DC - 16/10/2018

Resolved - Dear partner,

Following our previous notification, we have now fully restored our Amsterdam data centre. We are now processing with full throttle in both, and no transactions or customers have been impacted whilst operating on a single data centre.
As always, if you have any questions, please feel free to contact us at Tech-Support@e-comprocessing.com.

Best Regards,
Oct 16, 15:03 UTC

Investigating - Dear partner,

Please be advised that we are currently operating on a single Data Center, Berlin, due to a router issue in the other Data Center in Amsterdam.

No interruptions or failing transactions are expected but in case you experience any issues please feel free to contact us at Tech-Support@e-comprocessing.com.
Oct 16, 10:22 UTC

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

Genesis Gateway Platform Release - 11-10-2018

Completed - The scheduled maintenance has been completed.
Oct 11, 18:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 17:45 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 11, 17:42 UTC

Scheduled - For details on this release, please contact our technical support team at Tech-Support@e-comprocessing.com

No interruptions in processing are anticipated but if you notice any issues please let us know at our support email listed above. Apologies for any inconveniences caused.
Oct 11, 17:40 UTC

Oct 10, 2018

E-Comprocessing - Genesis - Operating on a single DC - 10/10/2018

Resolved - This incident has been resolved.
Oct 10, 14:29 UTC

Update - We are continuing to work on a fix for this issue.
Oct 10, 13:58 UTC

Identified - Dear partner,

Please be advised that we are currently operating on a single Data Center, Berlin, due to a router issue in the other Data Center in Amsterdam.

No interruptions or failing transactions are expected but in case you experience any issues please feel free to contact us at Tech-Support@e-comprocessing.com.
Oct 10, 13:50 UTC

Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.