E-ComProcessing Status

E-ComProcessing

All Systems Operational

About This Site

Status page for the ECP bank — an acquiring principal member of Visa Europe and MasterCard Worldwide

e-comprocessing.com Operational

SFTP server - payment processing Operational

Omnipay Authorization Switch Operational

Omnipay RAM Operational

Genesis - API (PRODUCTION) Operational

Genesis - web payment form (PRODUCTION) Operational

Genesis - merchant console (PRODUCTION) Operational

Genesis - admin console (PRODUCTION) Operational

Genesis - API (STAGING) Operational

Genesis - web payment form (STAGING) Operational

Genesis - merchant console (STAGING) Operational

Genesis - admin console (STAGING) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Genesis API (PRODUCTION) - response time

Fetching

Genesis web payment form (PRODUCTION) - response time

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Genesis - merchant console (PRODUCTION) - response time

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Genesis - admin console (PRODUCTION) - response time

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Genesis - API (STAGING) - response time

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Genesis - web payment form (STAGING) - response time

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Genesis - merchant console (STAGING) - response time

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Genesis - admin console (STAGING) - response time

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Past Incidents

Jun 5, 2020

E-ComProcessing - Genesis Gateway - Outage

Resolved - Dear Partner,

We have successfully identified the issue and resolved it.

Several database servers were not able to connect which lead to 503 Service Unavailable errors.

There was no financial impact for your customers and you can try re-submitting the transactions.

We are analyzing the root cause for a detailed postmortem.

Please accept our apologies for the caused inconvenience.

Kind regards,
E-ComProcessing Tech Support
Jun 5, 10:39 UTC

Investigating - Dear Partner,

Please kindly note that we are experiencing an outage with our gateway, which root cause is currently being investigated.

We will keep you updated on an ongoing basis, and inform you once the issue is resolved.

If you need further assistance or information, do not hesitate to contact us at Tech-Support@e-comprocessing.com.

Kind Regards,
E-ComProcessing Tech Support
Jun 5, 10:08 UTC

Jun 4, 2020

No incidents reported.

Jun 3, 2020

Genesis Gateway Platform Release - 03-06-2020

Completed - The scheduled maintenance has been completed.
Jun 3, 16:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 15:35 UTC

Scheduled - For details on this release, please contact our technical support team at Tech-Support@e-comprocessing.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
Jun 3, 15:28 UTC

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

Genesis Gateway - Intermittent Outage causing SSL Certificate Errors

Resolved - Dear Partner,

Please note that the issue with the SSL certificate errors was caused by a recently expired SSL cert in our certificate chain. None of our SSL certificates had any issues by themselves, nor have they been expired. We have successfully replaced the expired 3rd party certificate in the SSL certificate chain, and you should not experience any further issues. We are checking regarding that incident with our SSL certificate issuer regarding not sent notifications and what caused the problem their end.

This issue has impacted only a very small fraction of traffic. We sincerely apologize for any inconvenience caused.

If you notice any errors in the requests to us, please notify us immediately at Tech-Support@e-comprocessing.com.

Kind Regards,
E-ComProcessing Tech Support
May 30, 14:10 UTC

Identified - Dear Partner,

Please note that we are experiencing a partial outage with our gateway.

You might experience SSL Certificate errors when trying to submit transactions to our gateway. We have found the root cause of the issue and are currently working on the resolution.

If you need further assistance or information, do not hesitate to contact us at Tech-Support@e-comprocessing.com.

Kind Regards,
E-ComProcessing Tech Support
May 30, 12:29 UTC

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

Genesis Gateway Platform Release - 27-05-2020

Completed - The scheduled maintenance has been completed.
May 27, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 15:26 UTC

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.