E-ComProcessing
All Systems Operational

About This Site

Status page for the ECP bank — an acquiring principal member of Visa Europe and MasterCard Worldwide

e-comprocessing.com   ? Operational
SFTP server - payment processing   ? Operational
Omnipay Authorization Switch   ? Operational
Omnipay RAM   ? Operational
Genesis - API (PRODUCTION)   ? Operational
Genesis - web payment form (PRODUCTION)   ? Operational
Genesis - merchant console (PRODUCTION)   ? Operational
Genesis - admin console (PRODUCTION)   ? Operational
Genesis - API (STAGING)   ? Operational
Genesis - web payment form (STAGING)   ? Operational
Genesis - merchant console (STAGING)   ? Operational
Genesis - admin console (STAGING)   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Genesis API (PRODUCTION) - response time
Fetching
Genesis web payment form (PRODUCTION) - response time
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Genesis - merchant console (PRODUCTION) - response time
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Genesis - admin console (PRODUCTION) - response time
Fetching
Genesis - API (STAGING) - response time
Fetching
Genesis - web payment form (STAGING) - response time
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Genesis - merchant console (STAGING) - response time
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Genesis - admin console (STAGING) - response time
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Past Incidents
Feb 23, 2018

No incidents reported today.

Feb 22, 2018

No incidents reported.

Feb 21, 2018

No incidents reported.

Feb 20, 2018

No incidents reported.

Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 17, 2018
Resolved - Dear Partner,

We've been informed by our upstream provider that the issue was only temporary, started at 17th of February 2018 00:46 UTC - ended at 17th of February 2018 01:29 UTC and has been fully resolved. No outages or additional issues are expected.

However, we will keep monitoring the system to make sure there won't be any further issues.

Please accept our sincere apologies for this inconvenience. If you have any questions regarding this issue please contact us at Tech-Support@E-Comprocessing.com.

Kind Regards,
E-Comprocessing Technical Support Team
Feb 17, 13:17 UTC
Monitoring - Dear Partner,

Please kindly note that we were experiencing an issue with our upstream provider, due to which a certain number of transactions were rejected and left in status "SystemError: Unknown system error! Please contact support!".

The issue started on the 17th of February 2018 00:46 UTC and was resolved on the 17th of February 2018 01:29 UTC.

The issue was escalated to the provider and there are no new transactions with that error. However, we will keep monitoring the system to make sure there won't be any further issues.

Please accept our sincere apologies for this inconvenience. If you have any questions regarding this issue please contact us at Tech-Support@E-Comprocessing.com.

Kind Regards,
E-Comprocessing Technical Support Team
Feb 17, 02:01 UTC
Feb 16, 2018

No incidents reported.

Feb 15, 2018

No incidents reported.

Feb 14, 2018

No incidents reported.

Feb 13, 2018

No incidents reported.

Feb 12, 2018
Completed - Scheduled maintenance completed successfully.
Feb 12, 17:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 16:00 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@e-comprocessing.com

No interruptions in processing are anticipated but if you notice any issues please let us know at our support email listed above.
apologize for any inconvenience caused
Feb 12, 15:54 UTC
Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018

No incidents reported.