e-comprocessing - Temporary 3DS network issue 24/03/2025

Incident Report for E-Comprocessing

Resolved

This incident has been resolved.

Posted Mar 25, 2025 - 11:34 UTC

Investigating

Dear Valued Partner,

We have identified a partial disruption affecting 3DSv2 authentication of transactions processing with one of our MPI providers.

We are in close communication with the 3DS provider to resolve the problem as soon as possible and are continuously monitoring the transactions.
Please accept our apologies for the inconvenience caused.

Kind regards,
Technical Support Team

Posted Mar 24, 2025 - 17:18 UTC

This incident affected: PRODUCTION (Genesis - web payment form (PRODUCTION), Genesis - API (PRODUCTION)).